At MysteryHubs, we strive to deliver magical surprises and personalized gifts that bring joy to our customers. However, due to the unique nature of our products, please review our refund policy carefully

Eligibility for Refunds
Damaged/Defective Items If your mystery box or customized gift arrives damaged or defective, contact us within **3 days** of delivery with photos/videos as proof. We’ll offer a replacement or full refund.
Wrong Item Received If you receive an incorrect item due to our error, notify us within 48 hours for a resolution.

Non-Refundable Items
Mystery Boxes Since the thrill lies in the surprise, opened mystery boxes cannot be refunded unless damaged.
Customized Gifts Personalized items (e.g., engraved, printed, or tailored products) are non-refundable unless there’s a quality issue.

How to Request a Refund
Email us at support@mysteryhubs.com with your order number, proof of issue, and details.
Refund Processing Time
Approved refunds will be processed within 3–5 business days and credited to your original payment method.

Exceptions
– We do not accept returns/refunds for:
– Change of mind.
– Minor cosmetic differences in mystery box items (colors, sizes may vary).
– Delays caused by shipping carriers (contact us for tracking support).

Need Help
Contact us at support@mysteryhubs.com we’re here to help!

We value your privacy and are committed to protecting your personal information. Here’s how we handle your data:

1. Data Collection:
   • We collect basic information such as your name, email, shipping address, and payment details to process your order.
2. Data Use:
   • Your data is used strictly for order processing, customer support, and improving our services.
3. Data Protection:
   • We use secure servers and encryption to protect your personal information.
4. No Data Sharing:
   • Your data will never be shared, sold, or exchanged with third parties without your consent, except when required by law.
5. Cookies:
   • We use cookies to improve your browsing experience on our website. You can disable cookies in your browser settings if you prefer.

By placing an order on our website, you agree to these terms and policies. If you have any questions, feel free to contact our customer support team.

Let me know if you need any tweaks or additions!